Frequently Asked Questions
Everything you need to know about your Fitness Superstore experience.
What is the delivery timeframe for heavy gym equipment?
Standard shipping for small items takes 3-5 business days. For heavy equipment like treadmills or power racks, we use specialized freight carriers, and delivery typically takes 7-10 business days. You will receive a tracking link once your order leaves our warehouse.
Do you offer professional assembly services?
Yes, we offer professional 'Room of Choice' delivery and assembly services for an additional fee. You can select this option at checkout for most large fitness machines to ensure your equipment is set up safely and correctly.
What is your return policy on fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and in new condition. Please note that for hygiene reasons, wearable items and opened supplements cannot be returned unless they are defective.
Does my equipment come with a warranty?
All equipment sold at Fitness Superstore comes with a standard manufacturer's warranty. Many of our premium brands also offer extended warranties on frames and motors. Specific warranty details can be found on each individual product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through partners like Klarna and Affirm, allowing you to pay for your home gym over time.
Can I test the equipment before purchasing?
While we are primarily an online retailer, we have select showroom partners in major cities. Please contact our customer support team to find the nearest location where you can experience our high-end equipment in person.